Terms of Sale and Use
Last updated 3 August 2026. These are the terms that applied when you bought, and they are the ones that govern your purchase.
- You are buying a licence to use the kit in your own business, plus an install done with you. You are not buying ownership of the product itself.
- If we cannot get it installed and running together, you get every dollar back. Once it is installed and yours, the sale is final.
- Use it in your business, change any file, bring your team in. Do not resell it, republish it, or pass the download on.
- It is sold as it is. It writes drafts and takes actions on your say-so, and you are the one who checks its work before it reaches anyone.
- If something goes wrong, what you can claim back is capped at what you paid.
- The Claude subscription it runs on is paid by you, to Anthropic, separately.
This box is a summary for reading speed. The sections below are the actual terms, and where the two differ, the sections below are what counts.
Who you are buying from, and what you are buying
The Agentic Business OS is sold by Alex Chan ("we", "us"). You can reach us any time at itsalexchan2.0@gmail.com.
What you get is two things together:
- A licence to use the kit, which is a set of plain files that run inside Claude Code on your own computer.
- An install service, done with you on a video call, in person if you are in the Los Angeles area, or handled end to end by us, followed by 30 days of support.
Buying is your agreement to these terms. If you do not agree with them, do not buy, and if you already have, tell us and we will refund you under section 02.
Refunds
If we cannot get your OS installed and running on your accounts together, you get every dollar back. No argument, no restocking fee, no partial. That is the promise on the main page and it is the promise here.
Once it is installed and yours, the sale is final. By that point you are holding a personalized build made from your own answers, sitting in a folder on your machine, which cannot be taken back or resold to anyone else.
"Installed and running" means your kit is on your machine and you have used it at least once. If we get partway and stop because the software cannot be made to work for you, that is a refund, not a partial. If we get partway and stop because you have gone quiet, we will chase you for 30 days before treating the install as abandoned, and a refund is still available during that window.
What you may and may not do with it
The kit is licensed to you, the purchaser, for use in your own business, or a business you run day to day. The licence does not expire.
You may
- Install and run it on as many of your own machines as you need
- Change every file in it, however you like
- Bring teammates into your private kit repo to work alongside you
- Keep and use everything you build with it, including anything it writes for you
You may not
- Resell it, sublicense it, publish it, or pass on any substantial part of it, including the Marketing OS skills
- Share the download link or the zip outside your own team
- Repackage it, or its skills, into a product or template you hand to other people
If someone else wants it, send them to where you bought it. If you break this section, the licence ends, and ending it does not entitle you to a refund.
What you are responsible for
The kit drafts things and takes actions using accounts you connect to it. That makes some of the work yours, and it is worth being exact about which parts.
- Checking its work before it reaches anyone. Everything it writes for another person waits for your approval by design. Approving it is you saying it is right.
- Whether what it writes is allowed in your industry. If you are in health, finance, law, or anything else with rules about what you may claim, those rules are yours to meet. The kit does not know your regulator.
- Your own credentials and accounts. Keep them safe, and decide what you connect it to.
- Your own backups. The kit keeps your work in a version-controlled folder, which helps, but it is not a backup service.
The kit uses AI, and AI gets things wrong. It can state something confidently and be mistaken. Treat every draft as a first draft by a fast assistant who has never met your customers.
It is not professional advice
Nothing the kit produces is legal, medical, tax, accounting, financial, or investment advice, and neither is anything we say while helping you install it. It is a tool that drafts and organizes work. Decisions that need a professional still need a professional.
Costs you pay to other companies
The kit runs on a Claude subscription from Anthropic, which is not included and is billed to you by them, typically 100 to 200 US dollars a month depending on the plan you pick. Other tools it can connect to, such as your CRM or your scheduling software, are also yours to pay for and yours to keep.
We do not control any of those services. Their terms and their pricing are between you and them, and if one of them changes, breaks, or shuts down, that is outside what we can promise or fix.
Support
You get 30 days of support by WhatsApp, starting the day your kit is installed, during business hours in the US Pacific time zone. It covers install questions and configuration questions: getting it working, getting it wired to your accounts, getting it behaving the way you want.
It is not a promise of a fix within a set time, and it does not cover writing new custom features for you. After 30 days you are welcome to get in touch, and we will help where we can, but it stops being something you have paid for.
Sold as it is, with no warranty
THE KIT AND THE INSTALL SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
To the maximum extent the law allows, we disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the kit will be uninterrupted, error free, or secure; that it will meet your requirements or produce any particular result for your business; or that anything it generates will be accurate, complete, current, or suitable to send to anyone. AI output is generated by prediction, not by verification, and it can be wrong.
Some states do not allow the exclusion of certain implied warranties, so parts of this section may not apply to you. Nothing here takes away a right you have that cannot be waived.
Limit on what can be claimed
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE KIT, THE INSTALL, OR THESE TERMS IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID US.
That limit applies however the claim is framed, whether in contract, in negligence or other tort, under a statute, or on any other basis, and it applies even if we were told the harm was possible.
We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, and that includes lost profits, lost revenue, lost or corrupted data, lost goodwill, business interruption, or the cost of getting substitute software or services, even where those losses were foreseeable.
These limits do not apply to fraud, to fraudulent misrepresentation, to death or personal injury caused by negligence, or to any other liability that cannot be limited or excluded under the law that applies to you. Some states do not allow some of these limits, so parts of this section may not apply to you, and where a limit is unenforceable it is reduced to the least restriction the law allows rather than struck out entirely.
You accept this limit knowingly, and the price reflects it. A one-off payment for a tool you own outright cannot carry open-ended exposure to what that tool is later used to do.
Changes to these terms
We may change these terms for future sales. The version in force on the day you bought is the one that governs your purchase, and we will not apply a later change backwards to you. This page carries the date it was last updated at the top.
The rest of the legal wiring
Which law applies. These terms are governed by the law of the State of California, without regard to its conflict of laws rules. Any dispute goes to the state or federal courts located in California, and we each agree those courts may hear it.
If one part fails. If any part of these terms is found unenforceable, the rest stays in force, and the failed part is narrowed only as far as needed to make it enforceable.
The whole agreement. These terms, plus the package description you bought from and the licence file inside your kit, are the entire agreement between us about the kit. Where the licence file inside your kit and this page disagree, this page wins.
Not waived by patience. If we do not enforce something straight away, we have not given up the right to enforce it later.
Transferring it. You may not transfer your licence to another person or business without our written agreement. If you sell your business, ask us, and we will not be unreasonable about it.
Questions. Email itsalexchan2.0@gmail.com. A real person reads it.